Frequently asked questions
-
General
HaloCheck is a trusted data provider in Malaysia that provides legally accessible criminal and blacklist information to organizations. Our services help organizations make informed decisions and meet regulatory obligations with a strong commitment to reliability and security.
HaloCheck offers three (3) core services: Risk Check, Peer-to-Peer Community Reference Check (CRC) and e-KYC. Risk Check services conduct instant background checks on individuals using our largest legally available local criminal database to identify any red flags associated with an individual or entity. Community Reference Check (CRC) services is a peer-to-peer platform for businesses to screen against each other’s blacklisted customers, employees & partners. e-KYC, also known as electronic-Know Your Customer services is to help businesses to streamline identity verification for the digital world.
Workplace Safety Assurance, Financial Fraud Prevention, Regulatory Compliance, Unparalleled Insights – HaloCheck is your trusted ally in mitigating risk and protecting your businesses against unethical behavior by proactively identifying your potential risks.
Yes. HaloCheck is easily accessible on any mobile devices that has a standard compliant web browser.
Please check your spam / junk mail as your mailbox may have redirected it there.
-
HaloCheck Account
There are two (2) types of Accounts. HaloCheck offers an Organization Account and a Individual Account.
HaloCheck is a Freemium platform. Free Account: Upon registration and verification of your HaloCheck account, each member is entitled to 3 Free Flash Risk Checks monthly that cannot be carried forward if not utilised. Other features are not available for use. Paid Subscriber Account: A Paid Subscriber account enables you to download a full report and source list PDF; and access our e-KYC tools. This allows you to conduct e-KYC procedures on your customers, business partners, etc. remotely or face-to-face.
Credits enable you to download a full report that HaloCheck compiles on the individual or company when a Risk Check, e-KYC or Community Reference Check is done.
HaloCheck’s services are on a subscription basis. We provice 2 different types of payment plans; Monthly & Yearly plan. For more information on different types of packages that we provide please contact us at info@halocheck.com.my
You may proceed to make the payment for your selected packages via a Credit Card.
-
Risk Check Solution
A process where an individual or entity’s name is matched against HaloCheck’s local and international database to ensure that they are not listed as ‘high-risk’, or listed in our Community Reference Check.
Risk Check can be done on any mobile devices or desktops.
You may click on the download PDF button beside the individual or entity’s name which has a “High Risk” match or download a “No Match Found” full report.
A full report contains detailed information about the subject or entity, in the form of a downloadable PDF.
-
Community Reference Check (‘CRC’) Solution
The Community Reference List is a database that contains the names and other information of individuals that were uploaded by participating organisations and associations specially invited by HaloCheck.
The Community Reference List benefits the community by providing a mechanism for businesses and industries to protect themselves as well as their customers and partners from potential harm caused by individuals who engage in conduct that violates business policies or laws. By identifying and tracking individuals who engage in such conduct, businesses and industries can take preventative action to safeguard their interests, and also secure the safety and security of the larger community.
The Community Reference List includes but is not limited to the following types of misconduct and offences: Breach of Term of Employment, Breach of Terms of Use, Cheating, Computer Crimes, Corruption / Bribery, Criminal Breach of Trust (“CBT”), Environmental Offences, Extortion, Forgery, Frauds (Scams), Illegal Financial Activities, Illegal Gambling, Insider Trading, Intellectual Property (“IP”) Crimes, Money Laundering, Possession of Prohibited Goods / Materials, Power Harassment, Sedition, Sexual Harassment, Terrorism-Related Offences, Theft, Trafficking, Trespassing, Violence, Wanted Persons, Wildlife Crimes.
All the information is accessible by HaloCheck users only. These users need to register their personal identifying information with HaloCheck before accessing this list.
Yes, that is possible.
An individual will be added into the Community Reference List if they have been reported or put on an internal watchlist by any participating companies that comply with PDPA requirements and meet the Community Reference Check’s terms & conditions.
All information accessed on the Community Reference List database is exclusively for HaloCheck users’ personal and internal use only. HaloCheck users need to register their personal identifying information with HaloCheck before accessing the list and any related reports produced via the system.
This means the search subject does not have any report made against him or has not been put on an internal watchlist by the participating organisations or associations who provided the information in the Community Reference List.
The chances of being added to the Comunitey Reference List will be lower if the individual is a good citizen who complies with business policies, contracts, and avoids conduct that violates any laws.
Individuals may try contacting the participating organisation or association that uploaded the information on the database. HaloCheck will provide access to their contact details. Depending on the policies of the participating organisation or association, individuals may be required to provide proof of identity or other information to verify their request.
Whether individuals can be added to the Community Reference List for conduct outside of work may depend on the policies of the participating organisation or association that maintains the internal list, as well as the nature and severity of the conduct. In general, participating organisations or associations may only add individuals to the list for conduct that is relevant to their employment or related to the business or industry they operate in.
No, individuals cannot request for information on individuals they know to be added to the Community Reference List. Only credible and reputable organisations or associations specially invited by HaloCheck who have met with HaloCheck’s stringent and rigorous legal processes may do so.
To ensure the accuracy and reliability of the data provided by them, participating organisations or associations should have policies and procedures in place that require you to verify the information before adding it to the list. This may involve conducting an investigation, collecting supporting documentation or evidence, and providing notice to the individual who is the subject of the data and also an opportunity for him or her to respond. As mentioned, there are stringent and rigorous legal processes that need to be adhered to by the participating organisations and associations before the information provided by them can be uploaded onto the database. HaloCheck is also selective about the companies they invite to participate in this list.
The information contained in the Community Reference List database is provided by participating organisations and associations (i.e. third parties) and HaloCheck has no control over the accuracy or completeness of this information. However, there are stringent and rigorous legal processes that need to be adhered to before the information provided by participating organisations and associations can be uploaded onto the list. HaloCheck is also selective about the organisations and associations they invite to participate.
Please fill up this Report Dispute Form linked here (link www.xxxxxxxxxx) and submit it to us.
The information in the Community Reference List database was provided to HaloCheck by participating organisations and associations (i.e. third party companies) in accordance with the Terms and Conditions of HaloCheck’s “Community Reference Check – Data Pooling & Sharing Agreement”. These participating organisations and associations will be responsible for assessing the accuracy and relevance of the information provided by them for inclusion into the Community Reference List database. It should be noted that any reports prepared using the information from this database would have been prepared solely for the internal use of HaloCheck users.
Businesses and industries can ensure that their use of the Community Reference List is ethical and fair by having policies and procedures in place that provides notice to the individuals and offers them an opportunity to respond before these individuals are added to the Community Reference List, as well as a mechanism for appealing these decisions and actions. Additionally, businesses and industries should be transparent about their use of the Community Reference List and provide information about how it is maintained, who has access to it, and how it is used to protect themselves as well as their customers and partners.
Being on the Community Reference List does not automatically result in any consequences to an individual, as the purpose of the Community Reference List is to merely assist HaloCheck’s users to gather additional information on an individual to make an informed hiring or other decision.
If businesses or industries have appropriate policies and procedures in place to ensure that information provided to HaloCheck is accurate and the individuals have been treated fairly, they should not be held liable for wrongful inclusion on the Community Reference List. However, if there is unsubstantiated or wrongful inclusion of an individual on the list and this results in harm to their reputation, employment prospects, or other rights, the business or industry may be held liable for damages. Should an individual find the report against him to be inaccurate, unfair or untruthful, the individual may take legal action against participating organisations or associations for adding him to the Community Reference List.
Businesses and industries can ensure that their use of the Community Reference List is ethical and fair by having policies and procedures in place that provides notice to the individuals and offers them an opportunity to respond before these individuals are added to the Community Reference List, as well as a mechanism for appealing these decisions and actions. Additionally, businesses and industries should be transparent about their use of the Community Reference List and provide information about how it is maintained, who has access to it, and how it is used to protect themselves as well as their customers and partners.
Should an individual find the report against him to be inaccurate, unfair or untrutful, the individual may take legal action against participating companies for adding him to the Community Reference List.
Businesses or industries can ensure that their use of the Community Reference List does not violate privacy laws by having policies and procedures in place that ensure that personal information is collected, used, and disclosed in accordance with applicable laws and regulations. This may include obtaining consent from individuals before collecting their personal information, using appropriate security measures to protect the information, and limiting access to the information to only those who have a legitimate need to know.
Businesses or companies may access and use the Community Reference List by registering for a HaloCheck account.
No, businesses or industries should not use the Community Reference List to discriminate against certain group of people. The list should only be used to identify and track individuals who engage in conduct that violates business policies or laws, regardless of their race, ethnicity, gender, or other characteristics. Discrimination or stigmatization based on such characteristics is prohibited by law and may result in legal and reputational consequences for businesses and industries.
Businesses or industries can ensure that their use of the Community Reference List does not result in discrimination or stigma by having policies and procedures in place that prohibit discrimination and ensure that individuals on the list are treated fairly and equitably. Additionally, businesses and industries should provide training and education to employees and stakeholders to ensure that they understand the appropriate use of the list and the potential risks of discrimination.
As a rule of thumb, any information with respect to an individual on the Community Reference List will be taken down after a period of 2 years from the date the information is uploaded onto the list.
-
KYC Solution
Undergoing Enhancement
We’re currently sprucing up to serve you better!
e-KYC refers to the digitalisation of the Know Your Customer (KYC) process. It enables online and electronic verification of a customer’s identity. e-KYC (electronic Know Your Customer) is remote; paperless; and minimalises costs, time, and manpower traditionally necessary in KYC processes. In HaloCheck, the e-KYC has 2 steps. Users are prompted to take a picture of their MyKad, followed by a selfie to validate their identities, and to check for liveness.
It contains the same information as is written on the rest of the document but it is designed to be in a standardised format so that it can be quickly read by a special machine. It also automatically provides access to an RFID chip that is inside any biometric passport. This speeds up identity checks in populous places, such as airports, which have the machines necessary to read and extract information from the MRZ code. Today, the advancement of technology has progressed enough that the MRZ can be easily read using even a simple smartphone.
HaloCheck’s e-KYC must be done using your mobile device to reduce the number of retakes necessary due to poor camera quality and picture capturing ability. If you have logged in using your PC or laptop, a screen will appear prompting you to scan a QR code with your mobile device to access this feature.
Prepare your MyKad / Passport and ensure your camera lens is clean of any smudges or dirt for a smoother e-KYC. Follow the instructions that pop up on your screen during the process.
HaloCheck has the option of a Remote e-KYC or a Face-to-Face e-KYC.
Remote e-KYC is when your customer is in a different location from where you are and you need to have an e-KYC done on them. A Face-to-Face e-KYC is when your customer is next to you and you wish to use your device to conduct the e-KYC. For a Remote e-KYC; you have the option of sending your customers the e-KYC link via SMS or Email if they are not there with you in person. Ensure the person you wish to conduct the e-KYC on has their MyKad / Passport ready before sending them the link that is prompted on the instruction screen. They should check their email or message inbox to get started. The link will expire in 48 hours, after which you would need to send them a fresh link.
